Your brand.
Every doorstep.
Your customer bought from you, not your courier. MILE handles the post-purchase conversation in your voice and chases the delivery network so your team doesn't have to.
You know these cases.
The post-purchase blind spot
The sale is yours but the delivery isn't — and customers blame the brand for the courier's miss.
Support drowned by WISMO
Most tickets are “where is my order?” — answered one at a time, by hand.
Refunds without evidence
Support refunds because proving what happened takes too long.
Peak without headcount
Black Friday volume with a Tuesday-sized team.
Solutions for e-commerce.
Customer service & WISMO
Every post-purchase question answered instantly in your brand's tone — with the courier's real tracking picture, not a template.
Delivery exception handling
Failed, delayed, and damaged deliveries chased with the courier and resolved before the customer asks twice.
Returns & refund decisions
Refund or replace decided on GPS, scans, and proof-of-delivery evidence — not on who shouts loudest.
Courier escalations
Structured, SLA-tracked escalations to your delivery partners instead of email ping-pong.
Address validation at checkout
Bad addresses caught at order time, before they become failed deliveries.
Specialised agents. One conversation.
Intake Agent
Communication Agent
Orchestrator Agent
Classification Agent
Tracking & Evidence Agent
Resolution Agent
Ticketing Agent
