From inbound ticket to final response, in six steps and one operating layer.
A walk-through of the workflow MILE runs end to end. Each stage below is a section of its own; scroll to step through them.
Plug-and-play. Every stage is a separate module. Pick the ones that fit your operation, leave the rest, and add more as you grow. No rip-and-replace, no all-or-nothing.
Incoming Request
Requests arrive from email, chat, portals, phone logs, and platform APIs, and MILE captures every one in a single place so nothing slips through.
Smart Ticket
MILE reads each message and converts it into a clean, structured ticket, with the parcel, the people, and the problem already identified.
AI Triage & Routing
MILE classifies each ticket by issue type, urgency, customer tier, and owner, then routes it to the AI agent built for it, primed with the data it needs.
Internal Departments
MILE coordinates support, operations, drivers, the warehouse, finance, and retail partners around one live view of the case.
Resolution
Multiple agents investigate in parallel, checking systems, reconciling records, and weighing risk, to prepare a defensible next action.
Response Sent
The customer, retailer, or internal team receives an accurate response, and the whole case is logged as operational history for next time.
Every step. Logged.
Each action an agent takes is written to the case record as it happens: the data it read, the rule it applied, the action it took. When a dispute escalates, your team replays the case instead of reconstructing it.
Give your team back the work that matters.
Tell us a little about your operation and we'll walk you through MILE on your own dispute scenarios in 20 minutes, no slides.
Prefer email? Reach us at info@mileai.co.uk.