The operating layer courier and logistics teams should have had years ago.

MILE began in 2026 at Imperial College London. The founding team started where the friction in the courier industry was loudest, at the last mile, and spent weeks talking to operations leaders, reading complaints, and listening to the people whose parcels never arrived on time. What kept coming back from both sides was the same mismatch.

Customers wanted answers in minutes. Operations teams were drowning in tickets that took days.

It was clear early on that any fix had to work for both the courier and the customer at once. A solution that helped one side but ignored the other wouldn't actually change anything. Through iteration, more interviews, and a lot of rewrites of what MILE was meant to be, what started as one agent for one type of dispute grew, version by version, into the coordinated layer of agents in front of you now.

Demand on the courier industry isn't slowing down. Parcel volume keeps rising, customer expectations keep tightening, and the operational gap between what gets promised and what gets delivered keeps widening with every season. Any operating layer that scales with this needs to think and act faster than the volume does.

MILE is building that layer. The same agents that close a dispute today are what carry a network into what comes next: agentic commerce, quick-commerce, and the wave of e-commerce transformations ahead, all of which will only work if operational decisions can be made in seconds, not days.